Live support

Choose Support in the signed-in sidebar. Your conversation is private to your account and platform Super Admins. Messages are stored so you can return to the answer later.

Include the project name, approximate run time, scenario, browser, and the first failed step. Explain what you expected and what happened. A short, complete report is faster to investigate than several messages without context.

Live messages appear immediately when the realtime service is connected. Stored-message checks continue as a fallback. A Super Admin can close a conversation after the issue is resolved; start a new conversation when you need help with a different issue.

Never send a password, one-time code, access token, full payment information, or customer record. Redact screenshots before sharing them and use synthetic values when support needs an example.